Voice Services

3CX Voice

3CX is an open-platform, software PBX that works with popular SIP Phones, trunks and Gateways to provide a full PBX solution, without the inflated cost and management headaches of an 'old hardware style' PBX. Suitable for any business size or industry, 3CX can accommodate to your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost.

SIP Voice Professional, providing a traditional "fixed line" equivilant, is built on 3CX Voice; providing all the common features:

  • Calling Number Display
  • Call waiting
  • Voicemail and Voicemail to email
  • Hosted phonebook
  • Web interface and soft clients
  • Call Ring Group
  • Call Queue Group
  • Interactive Voice Response
  • ... and many more


3CX Voice Options

A Channel is similar to a line or call either in or out. Adding channels allows you to have more concurrent calls.

Channel $3.00
  • Minimum requirement is 2 channels

An Extension can be thought of as physical phone. It is what connects you to a channel, allowing you to make or receive a call. Extensions can be connected to multiple phones and or softphones on your computer, tablet or mobile.

Extension $6.00
  • Minimum requirement is 1 extension

Direct In Dials (or DIDs) are the numbers people call to connect to you. Geographic numbers are traditional "land line" numbers. Geographic numbers are available as a single number as well as 10 and 100 number ranges. Special 13/1300/1800 number can also be used.

Single Geographic DID $6.00
10 number Geographic DID $18.00
100 number Geographic DID $35.00
Local Rate (1300 number) DID $35.00
Free Call (1800 number) DID $35.00
  • Minimum requirement is 1 geographic number
  • Base hosting cost for Local Rate (1300 number) and Free Call (1800 number) does not include inbound call costs.

Call Ring Group (or Line Hunt) is a call distribution falility when you wish to distribute incoming calls across more than on extension. Ring Strategies are: 'Ring All' and 'Prioritized Hunt'.

Call Ring Group (Line Hunt) $6.00
  • This is a single charge for the facility and is not applied to each channel or extension connected.
  • Optional

Call Queue Group is a call distribution falility useful where you receive more concurrent calls than you have extensions or operators. The queue will answer the call, present your caller with an optional greeting and then give them music on hold until you are able to answer the call.

Call Queue Groups have many ring strategies: 'Ring All', 'Prioritized Hunt', 'Random Hunt', 'Hunt by Threes' and many others. Queue position annoucement and Callback are also available.

Call Queue Group $6.00
  • This is a single charge for the facility and is not applied to each channel or extension connected.
  • Optional

Interactive Voice Response (IVR) answers your call, gving your caller a menu to choices and directs your callers to Call Ring Groups or Call Queue Groups based on response.

Interactive Voice Response (IVR) $6.00
  • This is a single charge for the facility and is not applied to each channel or extension connected.
  • Optional


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