The Integrated Public Number Database (IPND) is a list of all public phone numbers. The database is a critical source of information for emergency services, law enforcement and national security agencies to assist them associate a phone number to an address.
However it is also used for non-critical purposes such as the publication of public number directories along with electoral, health and government policy research.
Every phone service in Australia (fixed, mobile and others) is stored in the IPND.
To maintain your privacy, access to the IPND data is strictly regulated.
Incorrect information in the database can delay emergency responses when you dial '000', stop phone-based emergency warning systems working properly and possibly compromise investigations by law enforcement and national security agencies.
Yes. All SIP and NBN based services are included in the IPND. We use the details obtained during your service activation and verify those periodically by email.
No. It's inclusion is a requirement mandated under the Telecommunications Act 1997. Access to the IPND data is strictly regulated and not available publicly.
We will email you periodically asking you to confirm the details are correct. If your circumstances change and you would like to make a change sooner, contact us and request a confirmation email be sent. When you receive the email, follow the instructions from there.
The email you receive will include a section like this:
IPND Contact - This contact is responsible for validating the IPND data (this is not a billing contact). Account Holder [1269999999-1]-[ Will Barrow ] Account Email [1269999999-2]-[ firstname.lastname@example.org ] IPND Numbers 0755501234 | | Site Address [0755501234-1]-[ UNIT 1 234 SOME STREET, BRISBANE QLD 4000 ] | Contact Name [0755501234-2]-[ Will Barrow ] | Contact Number [0755501234-3]-[ 0491570156 ]
When replying, provide the
[0755501234-1]-[ ... ] section along with the new data.
For more information, please visit the Australian Communications and Media Authority website and search for 'IPND'.