Support

Internet Information Group Embargo Period 2019-2020

Our embargo period is from close of business, 13th of December, 2019 through and until 13th of January, 2020.


Carrier Embargo

Due to carrier embargos, provisioning of service orders and number porting will be held or delayed during the embargo period and may also be delayed for a several weeks afterwards as the backlog is processed by our carrier partners. We will continue to accept orders during the embargo period and attend to active and critical requests where possible.


Service Changes

In preparation for this period, we encourage any of our PBX customers needing holiday-specific changes made to their services to email support@iig.com.au or Contact Us with your requirements as soon as possible. If you require greeting messages changed, please ensure you include appropriate wording with clear instructions on when you want the change to start and end.


Office Shutdown

Our staff will be taking a well-earned break during this period. While we will continue to attend to support requests, telephone response will be reduced and non-critical support tickets may also be delayed.

Noting industry-wide embargos, our focus will be maintenance of your services only. We recommend against significant changes during this period as unscheduled issues may be more difficult to resolve and could incur additional costs.


We would like to thank you for your support during 2019 and look forward to an exciting new year in 2020.

Best wishes for a safe and happy holiday from everyone at IIG


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